July « 2011 « Return On Focus --- http://returnonfocus.com --- Return On Focus

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July 29, 2011

Not Making a Decision is Really Making a Decision to do Nothing

It’s time for a little self-reflection. How often have you said to yourself or your team, “we really need to do something about that” or “we should get together to figure out what’s going on there.”

The truth is, too often key strategic issues are tabled for a time to be determined in the near future, only to be overshadowed by more pressing issues or forgotten altogether. By not making time to reevaluate some of the foundational underpinnings of your brand, you’re actually making a conscious choice not to do it.

Look, I know these conversations aren’t easy to have. Confronting the value (or lack thereof) in your physician or patient segmentation schemes can be unnerving. Bringing up the fact that your brand’s global positioning may not be focused or supportable by your proof sources is not for the faint of heart.

The point that I’m getting at here is that there are consequences to deciding not to examine these things. When you don’t examine a difficult aspect of brand planning, tactical execution, or communication development, you are in fact making a decision. You’re choosing to ignore it.

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July 22, 2011

What’s Missing from Tactical Execution? An Evaluation Criteria

Admit it! You have ‘bright shiny object syndrome.’

It’s easier and more pleasurable to think in terms of tactics and the creative development behind them than it is to think about strategic issues and level of evidence. But, before you fall in love with a tactical idea, take a step back and evaluate it with some objective criteria. Chances are in 2011 that you’re either going to be asked to prune some tactics or be given the opportunity to add to a tactical funding wish list. Why not be ready?

After objectively assessing the level of evidence behind more than two-dozen pharmaceutical marketing brand plans in 2010, let me share with you the basic ROF evaluation criteria for investments:

  1. Focus – Effective in reaching a defined, high value target that is quantifiable
  2. Scale – Able to be tested in a pilot phase and easily ramped up, if proven successful, to a level that can impact sales
  3. Additive – Covers multiple channels of communication to enhance the impact of each one
  4. Proximal – Close to the ‘point of prescription’ in the buying process
  5. Measurable – Beyond surrogate, transactional metrics to derive an ROI

The key is to have a set of objective criteria because when you’re put on the spot you want to and need to have a rationale. Publish the criteria to your team to increase the quality of ideas brought forth as you continue to iterate your plan moving forward.

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July 14, 2011

Fair Balance is Anything But

I think we’ve reached the point of lunacy in pharmaceutical marketing with the balance between promotional claims and the important safety information (ISI). Why do I say that? I just had the opportunity to review a 16-page patient education brochure that is all ISI and doesn’t have one claim about the drug’s efficacy.

What reaction do we expect from the patient who is contemplating the physician’s recommendation to go on Product X and is dutifully handed the patient education brochure for Product X that his sales representative provided? Is this fair balance? Fair warning? Or Sales Prevention?

Obviously fair balance is something that has to and should be accomplished, but it might be time to remind your regulatory and legal folks that it’s called balance for a reason.

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